1. Our policy at a glance
Unused physical items can be returned within 30 days of delivery for a refund to your original payment method. eGift cards and digital activation codes are final sale once they have been sent. This policy is displayed here, linked at checkout and confirmed in your order email, as Florida's refund disclosure law (Fla. Stat. 501.142) requires.
2. What can be returned
- Physical items that are unused, in their original packaging and with all parts and accessories
- Items that arrived damaged, defective or different from what you ordered, at any time within 30 days
3. What cannot be returned
- eGift cards (Netflix, Amazon, Cinemark, Airbnb, Mastercard and Visa) after the code or card details have been emailed
- Software and app subscriptions (Babbel, Rosetta Stone, Norton, McAfee) after the activation code has been sent
- Opened personal care items such as supplements, eye patches, moisturizer and scalp scrubbers, for hygiene reasons, unless they are defective
- Pet wipes and grooming items that have been opened
4. How to start a return
- Email support@shopbuypath.com or call +1 321-242-0225 with your order reference (it starts with SBP-) and the item you want to return.
- We reply within one business day with return instructions and the address.
- Pack the item securely and send it with tracking. Keep your receipt until the refund arrives.
5. Return shipping
If the return is because of our mistake, or the item arrived damaged or defective, we send a prepaid label at no cost to you. For other returns, the customer pays return shipping, and the original shipping charge is not refunded.
6. Refunds
We inspect returns within three business days of receiving them. Approved refunds go back to your original payment method, including any sales tax you paid on the item. Depending on your bank, it can take 5 to 10 business days to appear.
7. Damaged or missing deliveries
If a package arrives damaged or an item is missing, contact us within 7 days of delivery with a photo of the package and the item. We will send a replacement or a full refund, whichever you prefer.
8. Exchanges
We do not do direct exchanges. Return the original item for a refund and place a new order for what you want instead.
9. Contact
Shop Buy Path
7133 Vista Hermosa Dr
Melbourne, FL 32940, USA
Phone: +1 321-242-0225
Email: support@shopbuypath.com